Frequently Asked Questions
Choose your membership option (monthly, quarterly, etc.), and sign up online. You’ll then receive regular wine deliveries based on your chosen plan.
While we can’t offer full customization, our sommeliers consider your taste profiles for personalized recommendations and tailored wine selections.
Absolutely, contact our customer support for adjustments to your delivery schedule.
You’ll be billed automatically based on your membership plan’s frequency. Billing occurs before each shipment, and we’ll notify you about upcoming charges.
No, your membership covers the cost of wines and membership benefits. Note, shipping charges and applicable taxes may apply.
We ship to most U.S. states, except where prohibited by state laws. Please verify if your state allows wine shipments before signing up.
Browse our collection, select your wines, and proceed to the secure checkout to enter shipping and payment details.
Major credit cards, Visa, Mastercard, American Express, and Discover are accepted.
Shipping costs vary by location and order quantity, calculated during checkout.
This depends on your location and chosen shipping method. Tracking details are sent by email after order processing.
Please contact customer support within 48 hours of receiving your shipment if there are any issues. We may offer a replacement or refund.
Contact customer support as soon as possible for any changes. We’ll do our best to accommodate your request.